Subscription & Billing
Everything related to your subscription – current plan, payment method, invoices, and cancellation – can be found in the "Billing & Plan" section of your workspace. As an Admin, you can reach this section under Settings.
Viewing your current plan
The billing section shows which plan is active for your workspace, which features and limits come with it (e.g. number of team members or connected channels), and when the next billing cycle occurs.
Changing your plan
If you need more features, additional team members, or more channels, you can upgrade your subscription directly from the billing section. Downgrading is also possible, provided your current usage (e.g. number of team members) fits the new plan.
Payment method & invoices
Payments for capty are processed through Paddle as Merchant of Record. Via the Paddle Billing Portal, linked from the billing section, you can:
- add or update your payment method,
- view and download past invoices,
- cancel your subscription.
Cancelling your subscription
Cancellation takes effect at the end of the current billing period – your workspace remains fully usable until then. No cancellation fees apply.
Refunds
For information about refunds, e.g. in case of billing errors, see our Refund Policy.