Team & Account

Plan, Usage & Billing

Everything to do with your plan and billing sits in settings, across two tabs: Plan & Usage shows what you have and how much of it you're using. Billing shows your subscription and your invoices.

Plan & Usage

Your current plan is at the top. Below it are four usage meters:

  • Brand workspaces – how many brand or client workspaces are in use.
  • Users – seats taken in your team. See Team Members & Clients.
  • AI generations – how many AI generations you've used in the current billing period.
  • Templates – how many templates you've created.
If captions suddenly stop being generated, the AI generations meter is almost always the explanation. It's the first place to look.

Free trial

Every plan can be tried first – the trial length differs by plan. In the app the buttons sit right on the plan cards ("Try free for …"). Which plan can be trialled for how long, and what's included, is on our pricing page.

Changing plan

You start a change from the plan cards under Plan & Usage. It makes sense as soon as you regularly hit one of the usage limits – particularly Users or AI generations.

Billing and invoices

The Billing tab shows your current subscription status under Subscription. If you don't have a paid subscription yet, it says "No active subscription".

Below that are your invoices. Billing runs through our payment provider Paddle, which handles payment data securely and provides the invoices. Until something has been billed, it says "No invoices available yet".

If you need an invoice with different details – a different company address or a VAT ID, say – get in touch via Help → Open a Ticket or our contact form.

Cancelling

Cancellation and refund terms are set out in our terms and conditions and our refund policy.

Cancelling and deleting your account are two different things. Deleting your account under My Profile ends an active subscription immediately and deletes all data irreversibly. If you only want to stop paying, cancel the subscription rather than deleting the account.